Hybrid Audio Technologies strives to provide the highest quality products for your vehicle. However, if you are not fully satisfied with your purchase, we offer the following return policy:
1. 30-Day Return Window: You may return most items within 30 days from the date of purchase. Unfortunately, we cannot offer a return or exchange after 30 days.
2. Return Authorization: Please send bit a RMA here: hybrid.audio/rma and then contact us at 605-274-3535 or support@hybrid-audio.com to initiate a return. A return authorization is required for all returns. Any item returned without authorization may not be accepted.
3. Shipping: Customers are responsible for the cost of shipping. We recommend using a trackable shipping service to ensure the safe return of your item.
4. Condition of Items: Only unopened and unused items in their original packaging are eligible for return. Items that show signs of use or have been opened will not be accepted for return.
5. Refund Options:
• Defective Items: In the rare case of receiving a defective product, we will offer an exchange.
• Non-defective Items: For all other returns, we offer a refund in the form of store credit or a refund to the original payment method. All returns are subject to a 20% restocking fee, which will be deducted from the refund.
6. Non-Returnable Items: Custom orders, special orders, and clearance items are not eligible for return.
Please get in touch with us with any questions about this policy before making your purchase. We appreciate your business and